Frequently Asked Questions

What is VibePay?

VibePay is a social payment initiation service. It enables users to request and receive payments instantly by linking their bank account securely, via the Open Banking technology. In less techy lingo, VibePay is an app that lets you request money from friends and get paid back.

Why should I use VibePay? 

To get paid back by your friends. VibePay takes the pain and awkwardness out of asking for money back.

Is it safe to transfer money through VibePay? 

It’s very safe since each individual transaction has to be authorised via the user’s online banking provider. That means no transactions will be made from the account without the user’s consent. With Open Banking, you only share your security credentials with the bank you use and trust – we never see it.

What’s the difference between VibePay and a normal bank transfer?

With VibePay, you don’t have to ask for your friends’ sort codes and account numbers. All you need is their phone numbers, and VibePay will send them a link to easily pay you back. You can also request money from several friends at the same time. 

Can I initiate a payment with the VibePay app?

No, the first version of the VibePay app is for requesting money from friends. 

Can I allocate different amounts to different friends in a group?

Not yet, but you will be able to in the future.

How does VibePay ensure user security? 

VibePay is authorised and regulated by the Financial Conduct Authority, which means we have to follow a set of rules designed to keep consumers safe. We have strict policies for everything from how our employees choose their email passwords to how we treat our users’ personal data. 

For more information on how we manage your personal data you can read our Privacy Policy.

Why should I open a VibePay account when I already have a bank account? 

VibePay is not a bank, and therefore you do not have to open a new account to use VibePay. Simply connect your current bank account to VibePay and request money from any of your friends, regardless of who they bank with. The fancy name for that is bank-agnostic.

Will you start charging users money? 

Nope, VibePay will always be 100 % free for consumers. 

My friend sent me a link requesting money through VibePay. Can I pay even though I don’t have the app? 

Yes. As a guest you can still make payments directly from your bank to your friends, using the VibePay web platform. You will not be able to create your own VibePay account until you have been invited. 

Why are you restricting access? 

We want VibePay to be the best payments app ever. We’re asking some people to try the app and give us feedback, so we have time to tweak and improve VibePay before we launch to the general public.

I’m on the early access list, why can I not download the app? 

Sorry, we know it’s annoying to wait! We want everyone to have the best possible experience when using VibePay, that’s why we’re letting people in little by little to make sure we can take all feedback on board and make the app better. There are ways to bump up your place in the queue, check our Twitter account to learn more. 

I got an invite to download VibePay on Android but the link isn’t working, why?

You can only download the VibePay beta app from the Google Play account linked to the email address we sent your invitation to.

If you want to use an alternative email address linked to your Google Play account, please contact us at help@vibepay.com from the email address you received your initial invitation to, and include the email address linked to your Google Play account.

Which banks can I use VibePay with?

You can currently use VibePay with:

– Barclays
– Danske Bank
– First Trust Bank
– Halifax
– HSBC
– Lloyds
– NatWest
– RBS
– Santander
– UlsterBank  

Why is my bank not on the list?

We’re working hard on getting more banks integrated, sorry it’s taking a while. Post in the forum or ping us a tweet to let us know which bank you want to use VibePay with, and we’ll make sure to get to it next.

I have received a payment request, how do I pay? 

Just click on the links and follow the steps. Easy peasy!

What is Open Banking? 

Open banking is a new set of rules where banks have to allow their customers to share their own transaction data with third parties. Open Banking is great for us consumers – it means that we own our account information, not the banks.

What does it mean that VibePay is bank-agnostic? 

It means that it doesn’t matter who you or your friends bank with, with VibePay you can easily request money you’re owed. No need to set up a new account or go through countless steps to add new recipients.